If your device is not connecting or is not discoverable by the app, provided below are a few things you can try to fix this:
1. Make sure your device is near your phone and powered on.
2. Notice the colour of the led on the device. It could either be blinking blue (step 3) or blinking green (skip to step 4).
> IF BLINKING BLUE, make sure Bluetooth is turned on in your phone and try again to connect by clicking “Connect” button in the FrontierX App.
> IF BLINKING GREEN, make sure the FrontierX device is not connected with any other the device (phone, laptop, tablet, etc). Turn off the bluetooth on any other nearby devices and notice whether the Frontier X starts blinking blue.
> If it is now blinking blue, try to connect the device with the app once again.
> If it is still blinking green, check if the device is connected to the iPhone or Android system bluetooth. If yes, then go to Settings > Bluetooth, click on the info icon next to the device name and make sure you "Forget This Device" as shown in the image.
Still having trouble with your Frontier X or the Fourth Frontier app?
Contact the customer care team by writing to firstname.lastname@example.org